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Sky Q and Sky+ HD Download Failed Issue: Status and Resolution


i'm jumping in as i'm having the exact same issues with any on demand download content, just takes forever to download and when content does start to play it freezes and says wiating for more download content etc.




sky q slow download 2022



I also have the same problem with slow or non existent downloads. I'm using the Three 5g broadband which is fast and works fine on everything apart from Sky Q box! If I use something like bbc iPlayer on my tv it works perfectly, use it on the sky box and it's super slow to download / buffer. Having read many posts on here it seems that sky have settings in place to slow downloads on 3rd party broadband connections thus forcing people to take sky broadband to fix the 'issue'. Surely this is backwards logic as many people would rather ditch sky than their super fast broadband! Sky just need to bite the bullet and accept that other broadband suppliers out there are better than them! Come on Sky, get with the programme!!


I also have the same problem with slow or non existent downloads. I'm using the Three 5g broadband which is fast and works fine on everything apart from Sky Q box! If I use something like bbc iPlayer on my tv it works perfectly, use it on the sky box and it's super slow to download / buffer. Having read many posts on here it seems that sky have settings in place to slow downloads on 3rd party broadband connections thus forcing people to take sky broadband to fix the 'issue'. Surely this is backwards logic as many people would rather ditch sky than their super fast broadband! Sky just need to bite the bullet and accept that other broadband suppliers out there are better than them! Come on Sky, get with the programme!!


@Anonymous You clearly didn't read my posts then because I've never had Sky broadband, I've had many problems and have managed to get it working very well on my 3rd party fttp connection. 4k HDR movies ready to play within 1 minute of starting the download and no playback buffering pauses.


imho there's something going on with 4G/5G based connections, like maybe a caching, congestion or latency thing that conflicts with the way Sky's downloads work (a DNS change seems to work for some), and for everyone else it's the Q's terrible wifi causing the issues.


I want to bump this, as I am having the same issues. I have tried via my Router, the Mesh system I have and hard-wired Ethernet, but always slow. Have changed the DNS as suggested on the "accepted answer"


Obviously the downloads were slow and flaky while the engineer was here but no where near as bad as after 5pm at night. Which makes sense, as I'm convinced it's Sky's issue with their under resourced backend.


Yeah - it may be limiting it, but I'm waiting hours for a HD program to DL, and I can't watch it whilst downloading as it will just catch up with it. in fact, I can't even watch "Hancock's Half Hour" via on-demand without having to wait for it to DL first, and it's not even widescreen, let alone HD! I don't even bother with UHD, as I would be waiting days.


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Sky Q Download common causes and symptoms of slow speed in Sky Q box in the year of the pandemic, the year of the lockdown, the year of the streaming wars, the year of the broadband wars, the year of the cord-cutting, the year of the binge-watching, the year of the smart TV, the year of the cloud gaming, the year of the video conferencing, the year of the online learning, the year of the remote working, the year of the digital transformation, the year of the internet of things, the year of the artificial intelligence, the year of the big data, the year of the cyber security, the year of the net neutrality, the year of the social media, the year of the viral videos, and the year of the memes.


Like lightning now. HD show downloaded in less than 2 minutes. I should have done this ages ago. I remember trying it once maybe 4-5 years ago and it didn't work with the wholehome discs, connection dropped out after a few minutes but that issue seems to have gone away.


this morning (29 Oct) it's taking nearly half an hour to download enough of Bake Off to be able to watch. It's downloading as we watch. Network connection keeps dropping out on the box so we're watching on a stop/start basis constantly. We're on Sky Q with Sky broadband, I've done all the tests/resets which say everything is good but the problem persists. Any ideas anyone? Cheers


Hi All,so, If you're a UK/Europe user and Orbi user, like me (last 2 years) you've probably had periods where Orbi has worked well, and periods where it has worked terribly poorly, to the point, of on demand downloads has been impossible to make work properly. Well, I've finally looked to have resolved it, and the issues you can get, with the Mesh networks for the Q mini's and I also had some overlap issues with Philips Hue system, which was causing slow response of that too. Anyway, I've resolved them all, finally.


Settings, The big resolution is to create two seperate SSID's for the 2.4Ghz and the 5Ghz network. I found this as the big answer, by going into the Sky Q settings, (settings, 0, 0, 1 select) and turning off the 2.4Ghz network (although oddly it does use that for downloads), and it then defaulted to only 5G, but it's clear that the problem is really related to the Sky Q wifi card continuing to seperate change between 2.4 and 5Ghz. I renamed the 5Ghz (added a 5Ghz moniker to the SSD) netwok only, as Sonos and things like this, only use 2.4Ghz, so I found it easier to only change the 5G devices, than everything.I also had the DM200 setup as a router/Modem, and I think that was causing some issues with DHCP release/refresh of NIC to the ORBI, so I moved to DM200 as Modem and then reran setup of the ORBI to be router, configure all the ISP login settings, which it did correctly and quickly, so also, I don't think was helping much with the dropped connections on the network. Was my lazy initial setup issue this, as it just worked, so i left it, and shouldn't have, but I bet if i've done it, so will have others. All my devices, Sonos, PC's Chromeboooks, Apple devices, even the nest cameras seem to be working ok on these settings so far (only Day 1), but the Sky Q box has gone from hideously unusable, to flying along just nicely.


Customers of the Sky Q TV platform have, for the past few weeks, been reporting sporadic problems when attempting to download programs to their set-top-box (e.g. intermittent failed downloads with their On Demand content), which seems to occur regardless of whether users are on a Sky Broadband connection or a different ISP.


I have SoGEA/VDSL from Zest4 and have had problems with my Sky Q on-demand downloads for a fortnight. Often, changing the DNS on the Sky boxes temporarily fixes the problem for an episode or two, then it just fails again, eventually.


The solution I was steered towards is to disable dynamic advertising preferences in the My Sky app. The problem occurs with one of the servers that the tailored advertising is supplied from. Since I disabled this my downloads have been fine.


This is all very interesting, I often download on a SkyHD box and never had the issue. A lot here have spoken of their internet connection via Wifi where mine is an ethernet cable into router and I am not on a Sky broadband connection.


Same problem for me. This is another in a long list of failings with Sky Q that have been reported. Come to the conclusion that their equipment is generally of very poor quality and very unreliable. Anything downloading via the Sky Q platform seems to cause problems but all ok when going direct e.g Prime or Netflix


After 10 failed attempts to download a programme last night (via the box and Sky Go), I rang Sky. I was told that the problem has been fixed. Sky re-paired my Sky Q card. I was asked to attempt a further download. Two failed attempts later, the Sky Q rep has decided to escalate the problem. Perhaps ISPReview could press Sky for an update.


The more common culprit of buffering is a weak or intermittent internet connection. Streaming content takes a lot of bandwidth, and buffering happens when the data experiences interruptions.The official Disney Plus recommended internet speed is 5.0 Mbps if you want your content in high definition (720p or 1080p) or 25 Mbps if you want to stream in 4k Ultra HD. However, those specs are the bare minimum, and you should probably have even higher speeds for the best performance.It's best to run a speed test to confirm that the internet is causing your buffering issues. You can use the SpeedTest website to determine your download and upload speeds. A speed test will tell you the download and upload speeds and show you if you're experiencing intermittent data loss (the connection is going in and out).If the speed test determines an issue with your internet connection, you aren't entirely out of luck. Here's what to do about a poor internet connection:Switch to another network. If you have other options (a mobile network, another WiFi network, etc.), try connecting to another network and see if the buffering stops.Restart your router. If you typically have enough bandwidth to support streaming, but it isn't working correctly right now, unplug your router and wait 30 seconds. Then, plug it back in, wait for the lights to stabilize, and try watching Disney Plus again.Disconnect other internet devices and close unused web pages. Perhaps you aren't getting the data speeds you need because too many devices are connected to your WiFi, or you have too many browsers and apps open on your device. Close out unused apps and browsers and disconnect any other devices connected to your network.Turn off your VPN or change to a different location. A VPN can cause buffering if the server location is too far away or there's a glitch. If your internet speed and data transfer aren't the problem, look into the other fixes below. However, if your internet is too slow, talk to your ISP about upgrading the package or switching to a better ISP.", "url": " -plus-buffering-issues-fix/#step1" }, "@type": "HowToStep", "name": "Step 2: Ensure the Software Is Updated", "image": "", "text": "Perhaps your internet speeds are fast enough to support Disney Plus, but the content is still buffering. Another common culprit is outdated software. App developers often release updates to fix bugs and glitches and implement new security protocols. Whether your device is running outdated software or the Disney Plus app is, buffering might be a side effect. First, ensure you're using the latest version of the Disney Plus app for Android or iOS devices. Just tap the link on your device and select \"Update\" if the option appears. If you see \"Open\" rather than update, the app is already running the latest version.After the app has updated, try watching Disney Plus again. If the buffering continues, check your streaming device for a software update. The instructions to update your device's software varies, but you will find the \"Software\" option in the \"Settings\" of nearly every Disney Plus compatible device. ", "url": " -plus-buffering-issues-fix/#step2" , "@type": "HowToStep", "name": "Step 3: Check the Hardware", "image": "", "text": "Aside from software, the hardware may also cause a problem. While you probably already know whether your device is compatible with Disney+, you can verify that the computer or browser is, too (if you're using a PC). Assuming the device you're using meets Disney Plus's system requirements, the next step is to check the cables.Believe it or not, Disney Plus recommends cables for the best streaming experience. If you use a smart TV, Roku, Fire TV, etc., you should use the following HDMI cables: HDCP 2.2 or higher.These cables serve high-quality, high-speed streaming without buffering, especially in UHD streaming scenarios. Ensure that your device is compatible with these cables.", "url": " -plus-buffering-issues-fix/#step3" , "@type": "HowToStep", "name": "Step 4: Try Restarting Everything", "image": "", "text": "You can also try the old, reliable restart option. Some call this a power cycle. This is when you shut everything off and on again. Everything includes your streaming device, your modem, and your router. Do the following:Turn off the modem and router by pressing the power button or unplugging them from the power source.Power off your streaming device (TV, tablet, computer, etc.).After a good minute, turn the modem and router back on.Turn on your streaming device.This power cycle can resolve many playback issues, including buffering. Relaunch Disney Plus on your streaming device and see if the problem remains.", "url": " -plus-buffering-issues-fix/#step4" , "@type": "HowToStep", "name": "Step 5: Clear Out the Cookies and Cached Data", "image": "", "text": "Some data is stored in the cache whenever you use your browser, and so are the website cookies. But sometimes, this can overload your browser and cause Disney+ to buffer, especially if you haven't cleared the cache in a while. Since the steps differ for every browser, check the official support page for instructions.", "url": " -plus-buffering-issues-fix/#step5" ], "tool":[ ] } "@context": " ", "@type": "FAQPage", "mainEntity": [ "@type": "Question", "name": "I don't have a good internet connection for Disney+. What else can I do?", "acceptedAnswer": "@type": "Answer", "text": "Unfortunately, some areas don't get an excellent internet connection. If your internet is running slow, you probably won't be able to enjoy Disney+ through streaming. Fortunately, Disney+ lets you download content to watch offline later.This workaround is excellent because you can download it on your mobile device with a faster connection in another location or download content with your slower speed (which may take a little while). Once the download completes, you can watch it anytime, anywhere. All you need to do to download your favorite shows and movies is select something you want to watch. Tap on the download icon (an arrow with a line underneath it). Wait for it to download, then play it." , "@type": "Question", "name": "I've tried everything, but Disney+ still buffers. What else can I do?", "acceptedAnswer": "@type": "Answer", "text": "Assuming you have a good connection and the application is working correctly, you may still face problems. It's a good idea to try streaming on another device. For example, if it works fine on an Xbox but not your PC, there's a device-specific problem. But, if all of your devices are buffering Disney+, it may be an issue with the streaming service.To be sure it isn't an issue on Disney's end, check the DownDetector website. Type in 'Disney Plus' and click enter. Review for any reported outages. You can also read through other users' complaints. Unfortunately, you'll need to wait it out if there are updated reports of issues. The developers behind Disney+ are likely aware of the problem and working to fix it." ] BODY .fancybox-containerz-index:200000BODY .fancybox-is-open .fancybox-bgopacity:0.87BODY .fancybox-bg background-color:#0f0f11BODY .fancybox-thumbs background-color:#ffffff "@context": " ", "@type": "BreadcrumbList", "itemListElement": [ "@type": "ListItem", "position": 1, "item": "@id": " -the-cord/", "name": "Entertainment" , "@type": "ListItem", "position": 2, "item": "@id": " -the-cord/streaming-services/", "name": "Services" , "@type": "ListItem", "position": 3, "item": "@id": " -the-cord/streaming-services/disney/", "name": "Disney+" ] "@context": " ", "@type": "Article", "mainEntityOfPage": "@type": "WebPage", "@id": " -plus-buffering-issues-fix/" , "headline": "How to Fix Constant Buffering on Disney Plus", "image": [ " -content/uploads/2020/01/Disney-Plus-Buffering-Issues-How-to-Fix-1.jpg?resize=1000%2C563&ssl=1", " -content/uploads/2020/01/Disney-Plus-Buffering-Issues-How-to-Fix-1.jpg?resize=1000%2C563&ssl=1", " -content/uploads/2020/01/Disney-Plus-Buffering-Issues-How-to-Fix-1.jpg?resize=1000%2C563&ssl=1", " -content/uploads/2020/01/Disney-Plus-Buffering-Issues-How-to-Fix-1.jpg?fit=1000%2C563&ssl=1", " -content/uploads/2021/05/Screen-Shot-2021-05-01-at-10.09.26-PM.png", " -content/uploads/2020/02/disney-plus-search-buffering.png", " -content/uploads/2020/02/Screen_Shot_2020-11-16_at_2_23_54_PM.png", " -content/uploads/2020/02/Screen_Shot_2020-11-16_at_2_24_06_PM.png", " -content/uploads/2020/02/Screen_Shot_2020-11-16_at_2_24_14_PM.png" ], "datePublished": "2020-02-23T00:00:00+00:00", "dateModified": "2023-04-21T16:18:34-06:00", "author": "@type": "Person", "name": "Jessie Richardson" , "publisher": "@type": "Organization", "name": "Alphr", "logo": "@type": "ImageObject", "url": " -content/themes/alphr/images/logo_new.svg" , "description": "Like most streaming apps\/websites, errors and problems can also occur on Disney Plus. One of the most commonly reported issues is constant buffering. This article discusses the causes and provides solutions to repeated buffering on Disney+. While some are" var ajaxurl = ' -admin/admin-ajax.php'; window.adsLoaded = false; var freestar = freestar ; freestar.queue = freestar.queue []; freestar.config = freestar.config ; freestar.config.enabled_slots = []; freestar.initCallback = function () if (typeof window.initAds !== "undefined") window.initAds(); else window.adsLoaded = true; (freestar.config.enabled_slots.length === 0) ? freestar.


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